Do you want to contribute to global challenges with solutions based on data and artificial intelligence? Want to work with the latest technologies? Blue Radix is looking for a Technical Support Specialist to give the right support to our customers and colleagues to make that happen.

You are responsible for supporting our internal organization, specifically the development teams, data scientists and Autonomous Greenhouse Managers with technical questions, service request and monitoring our landscape. Next to this you are responsible for setting up, maintaining and coordinating new connections for our worldwide customers with our external partners. 

Who we are?
Blue Radix is the AI-specialist and market leader on autonomous greenhouse management in the international horticulture market. Our customers grow high-quality crops with the latest technology. Our algorithm-based technology has been fully developed in-house by a highly motivated group of data, crop, energy, and tech experts. 

We use the latest technology to offer a robust and scalable AI-platform to support our fast-expanding customer group.

Are you eager to help us achieve this great ambition.

Your job

As a technical support specialist you are the linking pin between your colleagues, our external partners and the IT organization of our customers. Your work includes:

• Coordinating and managing the setup and maintenance of technical connections for new customers and new locations;
• Provide timely and effective technical support to your colleagues and our partners via various channels, including email, phone, and Teams.
• Executing periodic checks on performance and security in our landscape.
• With the monitoring team, monitoring our technical landscape 7 days a week, worldwide.
• Improving the technical service processes.

What are you bringing along?

You are a highly skilled, technical support specialist for at least 5 years. During these years, you have developed a solid skill set:

• Strong background and experience in troubleshooting and resolving technical issues.
• Knowledge and experience in local IT networks and infrastructure. Expertise with firewalls and VPNs. Expertise in using cloud and network management and automation solutions.
• Practical knowledge of services available in public clouds in the areas of: Compute, Storage (SQL Databases, Azure Data Explorer), Networking, and Security.
• Excellent problem-solving capabilities, firm sense of accountability for end-to-end outcomes, strong communication skills and a pro-active, flexible and positive attitude.
• Experience with managing 3rd parties and collaboration with IT suppliers of customers
  

Welcome to Blue Radix

Blue Radix is the AI-specialist and market leader on autonomous greenhouse management in the international horticulture market. Our customers grow high-quality crops with good profits with the latest technology. Our algorithm-based technology has been fully developed in-house by a highly motivated group of data, crop, energy, and tech experts. We use the latest technology to offer a robust and extremely scalable platform to support our fast-expanding customer group.

Together we design, develop, and operate these algorithms to help growers worldwide optimize their greenhouse production and reduce their water and energy usage.

When you work at Blue Radix, your contribution has a direct impact. You are involved in the direction of our strategy; you are given professional freedom, and you take responsibility. Although we are a relatively new company, you will find a professional attitude with a diverse team in terms of age, nationality and experience. We embrace diversity and equal opportunity.

Why work at Blue Radix?

You will become part of a team of talented, skilled, and educated colleagues developing cutting-edge solutions. You fit in perfectly if you are looking for:

• The opportunity to create a world that is futureproof, whilst expanding your know-how, fulfilling your ambitions, and evolving new initiatives
• Hackathons, team drinks, and fun events
• Always something exciting to work on with our broad range of activities ranging from energy optimization to climate control algorithms using advanced technology
• The chance to be part of an exciting journey in a growing company with an international customer base
• A good balance between working at home and meeting colleagues at the office
• A great location to work in the Van Nelle factory (World Heritage Location) with awesome coffee
  
  

Up for the challenge?
Send us your resume and a motivation letter—written by you, not ChatGPT. We love AI, but this time, we need a human!